CERTIFICATE II IN HEALTH SUPPORT
SERVICES
Course Length The Cert II component of this course is completed in one semester Qualification
Description This qualification reflects the role of workers who provide support for the effective
functioning of health services. At this level workers complete tasks under supervision involving
known routines and procedures or complete routine but variable tasks in collaboration with others in
a team environment.
CERTIFICATE III
IN HEALTH
ADMINISTRATION
The Certificate III Qualification Description This qualification reflects the role of administrative
workers in the health industry. These workers follow known routines and procedures, taking
responsibility for their own work under general supervision.
They combine communication, customer
service and technical skills, and use discretion and judgment to adapt and transfer their skills to different situations